Online Bookings
All bookers should read the new terms and conditions before proceeding to your online bookings area - link at the bottom of this page.
Confirmation of bookings and any subsequent payments will be sent to the email address you provided to Queen's Sport
Booking Terms and Conditions
Classes
- Online bookings can only be made by a current member of Queen's Sport
- Login details may be obtained in person only from Reception
- Bookings can be made up to 7 days in advance of your chosen class
- Cancellations can be made up to 1 hour in advance of your booking
- Cancellations may be made online, in person or by telephone
- If you are not an all-inclusive member you must pay the appropriate activity charge for your class
- Off-Peak all-inclusive memberships include free access to off-peak classes only
- Class fees must be paid in advance of the class
- Bookers must attend their class; Queen's Sport will monitor attendance
- Bookers must not book 2 classes which are scheduled at the same time
- Cancellations and Refunds can only be made through Queen`s Sport Reception
- Worldpay Transaction ids will be emailed to the booker and must be retained as proof of booking
Court Bookings
- Online bookings can only be made by a current member of Queen's Sport
- Login details may be obtained in person only from Reception
- Bookings can be made up to 7 days in advance of your chosen class
- Cancellations can be made up to 24 hours in advance of your booking
- Cancellations may be made on-line, in person or by telephone
- Members must not book consecutive court sessions
- Members must attend their booking; Queen's Sport will monitor attendance
5-aside Bookings
- Online 5-aside bookings can only be made by a current member of Queen's Sport
- Login details may be obtained in person only from Reception
- Bookings can be made up to 7 days in advance
- Cancellations can be made up to 24 hours in advance of your booking
- Bookings which are not cancelled or if are cancelled within 24 hours of the start time will be charged at the booking rate
- Members must not book consecutive match slots
- All Bookers must be in attendance
- Members must not book 5aside on the behalf of someone else
- Bookings must be paid in advance
- Cancellations and Refunds can only be made through Queen`s Sport Reception
- Worldpay Transaction ids will be emailed to the booker and must be retained as proof of booking
Non Attendance
- If a member has not cancelled their booking within 24 hours of their booking then any associated fees will remain on their account until payment is received
- Members who do not attend a booked class will have one warning flag and message placed against their account
- Queen's Sport will also email members advising that this action has taken place
- If members fail to attend a second booked class a second flag will be placed against their account and on-line booking rights will be removed for a period of 1 month
- If, once booking rights have been reinstated a member continues to break these terms and conditions Queen's Sport reserves the right to remove all class booking privileges for up to 6 months